Engage them, offer them new solutions, gather their feedback and ideas.
Why? Read this article.
Customer feedback is a marketing term that refers to the customer’s opinion about the company, its values and policies, its products, services and support - all obtained through a well put together process.
The reason for wanting to gather this customer feedback is that it represents insight into customer satisfaction and preferences, thus it guides your decision making and you can adapt parts of your business to increase its overall success and return.
In the following, you will find 5 ways you can use customer feedback effectively.