RSJoomla!
RSJoomla! team of experts develops advanced Joomla! extensions, modules, plugins and templates, but at the same time really simple to use. You will find out that RSJoomla! products are very versatile, user friendly and fully responsive. Our staff on support is always ready and willing to help you.
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RSTICKETS!PRO - JOOMLA!® HELPDESK TICKETING SYSTEM
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RSTickets!Pro - Joomla! Ticketing System
Following the great success of RSTickets!, the second generation of our Joomla! help desk ticketing system is here: RSTickets!Pro. The Web is a dynamic place, things change rapidly, communities grow faster and larger, thus the needs of your customers and your business require constant attention. RSTickets!Pro makes it all easy for you.
A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with a integrated knowledge base system, thus allowing staff members to decrease response time and improve efficiency.
You asked, we have delivered: RSTickets!Pro has the possibility to extends its functionality with a reporting capability, improving the quality of your service even more. Furthermore, the Cron plugin (transforms a email into a support ticket) has evolved a attachment option.
We have a long experience with offering a support service. We have combined this experience along our Joomla! knowledge to offer a complete help desk ticketing solution. We take pride in each and every component or plugin that we develop: built by support staff for support staff.
Compatibility:
Configuration
Customers
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Support tickets
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Groups
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Emails
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Knowledge base
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..and the list does not end here. For a more elaborate description of RSTickets!Pro's features please refer to the Getting started section.