RSJoomla!

RSJoomla! team of experts develops advanced Joomla! extensions, modules, plugins and templates, but at the same time really simple to use. You will find out that RSJoomla! products are very versatile, user friendly and fully responsive. Our staff on support is always ready and willing to help you.
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RSTICKETS!PRO - JOOMLA!® HELPDESK TICKETING SYSTEM

Posted by RSJoomla! on Friday, 27 March 2015 in Joomla Extensions

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RSTICKETS!PRO - JOOMLA!® HELPDESK TICKETING SYSTEM

RSTickets!Pro - Joomla! Ticketing System

Following the great success of RSTickets!, the second generation of our Joomla! help desk ticketing system is here: RSTickets!Pro. The Web is a dynamic place, things change rapidly, communities grow faster and larger, thus the needs of your customers and your business require constant attention. RSTickets!Pro makes it all easy for you.

A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with a integrated knowledge base system, thus allowing staff members to decrease response time and improve efficiency.

You asked, we have delivered: RSTickets!Pro has the possibility to extends its functionality with a reporting capability, improving the quality of your service even more. Furthermore, the Cron plugin (transforms a email into a support ticket) has evolved a attachment option.

We have a long experience with offering a support service. We have combined this experience along our Joomla! knowledge to offer a complete help desk ticketing solution. We take pride in each and every component or plugin that we develop: built by support staff for support staff.

RSTickets!Pro Features

Compatibility:

Joomla! 2.5
Joomla! 3.x

Configuration

Date and time mask
WYSIWYG editor
Global message
Submit message
Customer permissions
Avatar importer
Captcha
Ticket auto-close configuration
Import from RSTickets!

Customers

Submit tickets without being registered
Manage submitted tickets in the frontend
Close or update status of ticket
Optional email ticket submission (Cron) with attachment capabilities

Support tickets

Bootstrap layout
Frontend and backend ticketing management
Three types of ticket viewing layouts: Plain, Tabbed and Accordion
Department structure
Custom department fields
Ability to add custom fields like: Textbox, Textarea, Select List, Multi-select List, Checkbox, Radio
Make custom fields required or optional
Configurable department prefix
Manual and automatic (load balanced) ticket assignment for each department
Configurable staff and customer email notifications
Ticket attachment with filtering capabilities
Configurable priority list
Configurable ticket status list
Bulk ticket management/notification
Optional ticket reporting tool with filtering capabilities

Groups

Ability to create staff groups with multiple permissions related to ticket activity
Assign Joomla! users to different groups of permissions, and in different departments
Assign a Joomla! user to more than one department
Staff internal ticket notes with configurable note management
Submitting, Replying, Viewing and updating restrictions