Magento Help Desk Extension

Magento help desk extension is a comprehensive customer support management tool that makes the support process simple, quick and secure. It allows customers to instantly get in touch with your support team by generating a ticket via a simple to fill form. To better describe their issue/complaint, they can give a custom title, describe and upload files. Customers can submit the ticket to the concerned department.

Magento support extension allows Magento admins to follow up the ticket. They can prioritize each ticket based on their urgency. They can also add new departments or delete existing ones to better manage support requests. To speed up the process, they can reply to each request with pre-made replies. Also, they have the option to configure multiple email templates with a variety of pre-made replies. To explore all the features of Magento help desk extension by FME, visit the following link.

https://marketplace.magento.com/fme-help-desk-support-extension.html